AI Contact Center Integration with Cloud PBX (Mango, Zadarma, Sipuni, UIS)

We design and deploy artificial intelligence systems: from prototype to production-ready solutions. Our team combines expertise in machine learning, data engineering and MLOps to make AI work not in the lab, but in real business.
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AI Contact Center Integration with Cloud PBX (Mango, Zadarma, Sipuni, UIS)
Medium
~3-5 days
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AI Integration with Cloud PBX (Mango Office, Zadarma, Sipuni, UIS)

Russian cloud PBX providers offer APIs for call management and recording access. AI integration adds smart routing, auto-transcription, analytics without deploying own telephony.

General Integration Architecture

Cloud PBX (Mango/Zadarma/UIS)
      ↓ Webhook on incoming call
AI-Platform API
      ↓ Instruction to PBX (transfer/answer)
      ↓ Recording URL on completion
      ↓ STT → NLP → CRM update

Mango Office Integration

  • API key + salt authentication
  • HMAC-SHA256 signing of requests
  • Download recordings
  • Dynamic call routing

UIS (CloudTalk) Integration

  • Webhook events on call completion
  • Recording URL in payload
  • Smart routing based on customer history
  • Auto-push to CRM

Post-Call Processing

Universal handler for completed calls across platforms:

  1. Download recording
  2. Transcribe
  3. Analyze
  4. Update CRM

Timeline: webhook + analysis for one PBX — 1 week. Multi-system — 3–4 weeks.